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Workers’ Comp Claims Information Navigable Online

This article by Timothy W. Emery, Esq., a partner with Emery Reddy, PLLC, Attorneys at Law.

Washington Labor and Industries is in the process of overhauling its website, The revisions to the Washington L&I website are the result of user feedback collected over a significant period of time, as well as the efforts of L&I website designers. The new look improves the homepage, streamlines navigation and uses space more efficiently.

The new Washington L&I homepage, the content of which provides details on injured workers’ employment and workers’ compensation rights, provides better visuals and a more welcoming portal to the rest of the L&I site. Online services like the Claim and Account Center simplify the search for injured workers’ rights and remedies, workers’ compensation information, and specific claim information.

Streamlined navigation was a major focus of the L&I site revisions, and the result is a menu that includes headings for Safety, Claims and Insurance, Workplace Rights, and Trades and Licensing. These headings are continuously available. The new L&I site also restricts views to exactly what workers need, eliminating the confusing overload of unnecessary information. An injured worker pursuing a claim will find it easier to review his or her workers’ compensation and Washington L&I rights, understand workers’ comp injury data and statistics, verify workers’ comp coverage, and complete insurance forms. These changes promise to ease the burden on workers who depend on this web tool for information about injury claims.

The new L&I website also makes the most of its available space by consistently packaging information into succinct titles and removing duplication of information, such as contact information and Spanish translation for non-ESL workers.

Of the many revisions to the L&I site, one of the most effective is a new tool that permits a site user (commonly a worker with an L&I covered injury) to maintain a set of links packaged specifically for that worker. For example, a worker who suffered a back injury on the job could build links and bookmarks about necessary claim information, PPD awards related specifically to his or her injury, relevant contact information, and crucial information the worker would need if he or she found it necessary to appeal a claim with the Washington Board of Industrial Insurance Appeals. These links would remain consistently available regardless of the user’s navigation to other locations on the site.

Previously, an injured worker in need of advice might navigate the L&I website without access to important links that remained buried in inconspicuous locations. New content and links refer an injured worker directly to information about pursuing claims or appeals for his or her injury.

For more information, please visit Emery Reddy, PLLC online, or contact us via telephone at (206) 442-9106.

Emery Reddy represents plaintiffs in L&I, employment law and personal injury matters.  The firm and its attorneys are trusted advocates for Washington workers who experience job related injuries.

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