How the L&I Protest Process Works
To file a protest, you must submit a written statement to L&I explaining why you disagree with the decision. Most people send this as a short protest letter.
What to Include in an L&I Protest Letter
A protest letter does not need special legal wording. It should include:
- Your name and L&I claim number on every page
- Who it is to: your claim manager (their name is on your L&I letters)
- The type and date of the decision you disagree with
- What you disagree with in that decision
- Why you believe the decision is wrong
- If L&I closed your claim: information from your doctor about your current condition, treatment and outlook
L&I must receive your protest within 60 calendar days of the date you received the decision (15 days for decisions about vocational benefits). You can send it online through L&I’s Claim & Account Center or by mail.
Once a timely protest is submitted, L&I will review the claim and issue a new decision. This decision may affirm the original determination, modify it, or reverse it entirely, depending on the evidence presented.
Because the protest process allows L&I to reconsider its own decision, it is often an important first opportunity to correct errors without entering a formal legal proceeding.
How the L&I Appeal Process Works
If you are dissatisfied with the result of your protest, or if you choose not to protest, you may file an appeal with the Board of Industrial Insurance Appeals. An appeal must also be submitted in writing and include key information such as your claim details, the decision being challenged, and the reasons you believe it is incorrect.
After an appeal is filed, the BIIA may schedule a hearing where evidence and testimony are presented. The process is more formal than a protest and may involve administrative law judges and procedural rules. A final decision will be issued after reviewing the evidence, and that decision can have significant legal consequences for your claim.
Because of the complexity involved, many workers choose to seek legal guidance when pursuing an L&I appeal.