On January 13, 2025, Conduent discovered it was the victim of a cyber incident that impacted a limited portion of its network. The breach occurred when an unauthorized third party accessed Conduent’s environment between October 21, 2024, and January 13, 2025, and obtained files associated with client information. Although Conduent reports no evidence of misuse, the exposure of sensitive data constitutes a serious privacy risk.
Conduent is a business process services company founded in 2017 and is headquartered in Florham Park, New Jersey. It works with numerous Fortune 100 companies and government agencies offering services in areas like customer experience management, human capital solutions and healthcare and insurance claim processing.
Conduent sent data breach notification letters to affected individuals and offered complimentary identity protection services. If you received a Data Breach notification letter from Conduent, it confirms that your information was potentially impacted.
What information is involved in the Conduent Data Breach?
Compromised information may include:
Name
Other Personal Data Elements associated with Client Services
Your Personally Identifiable Information (PII) includes details that can be used to identify you. Organizations are legally obligated to safeguard this data, and failure to do so can result in statutory fines and other legal consequences. If PII is stolen, it may be exploited by criminals to commit identity fraud.
A specific category of PII is Protected Health Information (PHI), which pertains to personal medical data. PHI is safeguarded under both federal and state regulations. Entities such as healthcare providers and businesses that manage PHI must ensure its security. Just like PII, compromised PHI can be misused by identity thieves, and it’s common for cybercriminals to use both types of information together.
If your data has been exposed in a breach, one of the most effective steps you can take is to enroll in credit and identity monitoring services promptly.
Residents of California benefit from additional privacy protections under the California Consumer Privacy Act (CCPA), which grants enhanced rights regarding personal data. Additionally residents of California also benefit from additional medical privacy protections under the Confidentiality of Medical Information Act (“CMIA”), which specifically grants enhanced protections regarding confidential medical data.
If you received a NOTICE OF DATA BREACH letter from Conduent Business Services, LLC, your personal, financial, and/or medical information may be at risk. This type of data can be exploited by identity thieves to commit fraud and other crimes.